• Skip to primary navigation
  • Skip to main content
CAFII | The Canadian Association of Financial Institutions in Insurance

Making Insurance Simple and Accessible for Canadians

  • Français
| Member Login
  • Français
  • Insurance
    • Close
    • Insurance
    • Mortgage Disability & Critical Illness Insurance
    • What is Travel Insurance?
    • What is Life Insurance for Personal Loans and Lines of Credit?
    • What is Disability Insurance for Personal Loans and Lines of Credit?
    • What is Credit Protection Insurance?
    • What is Mortgage Disability Insurance?
    • What is Travel Medical Insurance?
    • What is Credit Payment Protection Insurance for Personal Loans?
    • What is Credit Card Insurance?
    • What is Mortgage Life Insurance?
    • What is Mortgage Critical Illness Insurance?
    • What are Trip Cancellation and Trip Interruption Insurance?
    • What is Critical Illness Insurance for Personal Loans and Lines of Credit?
    • What is Job Loss Insurance?
    • Other Insurance
    • Close
  • Tools & Resources
    • Close
    • FAQ
    • Enquiries and Complaints
    • Helpful Links
    • How To Make A Claim
    • Close
  • About CAFII
  • News & Research
    • Close
    • News
    • Research
    • Close
  • Insights
  • Contact Us

News & Research


Report outlines the challenges of keeping pace with Canadians’ insurance needs

July 2, 2022

Insurance Portal reports on a CAFII-commissioned study by Deloitte of the evolving insurance needs of Canadians and their changing preferences, alongside an analysis of what it takes to offer best-i...

Read More

What will it take to offer best in class digital experiences to consumers of CPI?

June 30, 2022

London-based Retail Banker International reports that a key take-away from a recent CAFII commissioned study is that collaboration across distributors, underwriters and regulators of credit protecti...

Read More

What Will it Take to Offer ‘Best-in-Class’ Digital Experiences to Consumers of Credit Protection Insurance?

June 29, 2022

New report outlines challenges and opportunities for financial institutions in keeping pace with the evolving insurance needs and preferences of Canadians TORONTO – New research has found that col...

Read More

Industry appointments of the week

June 26, 2022

Investment Executive summarizes major appointments across the financial industry, including the election of Peter D. Thompson as Chair of CAFII. Read More...

Read More

CAFII Appoints National Bank Insurance CEO as New Chair

June 24, 2022

Eminetracanada reports that Peter Thompson has been appointed the new Chair of CAFII’s Board. Read more...

Read More

Thompson succeeds Lobbezoo as CAFII Chair

June 23, 2022

Jean Dondo of Wealth Professional Canada reports on the election of Peter D. Thompson as Chair of the CAFII Board. Read more...

Read More

CAFII names new board chair

June 22, 2022

In the Insurance Business Magazine, reporter Lyle Adriano covers Peter Thompson’s election as the new CAFII Board Chair.  Read more...

Read More

Peter D. Thompson of National Bank Insurance elected Chair of CAFII’s Board of Directors

June 21, 2022

Mr. Thompson succeeds Chris Lobbezoo, Vice-President of Creditor Insurance at RBC Insurance, who remains on the CAFII Board as the director from his member organization. Toronto – The Canadian...

Read More

CAFII welcomes Canadian Tire Bank as a new member

July 8, 2021

The Canadian Association of Financial Institutions in Insurance (CAFII) is pleased to announce that Canadian Tire Bank (CTB) has joined the Association as a new member. In that connection, Adam Vesp...

Read More
Blockchain Radio image

Keith Martin talks about CAFII study on Blockchain Radio

June 29, 2021

Co-Executive Director Keith Martin appears on the Business of Blockchain internet radio show to talk about the CAFII-commissioned study on the impact of COVID-19 on how Canadians want to conduct ban...

Read More

Pandemic has changed the way Canadians conduct financial transactions, and for some the change will be permanent

June 22, 2021

Onside Media, an online newsletter that covers business stories with “high-quality, forward-thinking content,” includes a CAFII-commissioned study in its news round-up. Read story....

Read More

CAFII executive discusses new study with Retail Banker International

June 19, 2021

In a video interview with RBI’s Douglas Blakey, CAFII Co-Executive Director Keith Martin talks about the impact COVID-19 has had on how Canadians conduct financial and insurance transactions. Clic...

Read More

How has COVID changed how credit protection insurance customers purchase coverage?

June 18, 2021

Lyle Adriano writes in Insurance Business Canada that a new report from CAFII has found that many Canadian consumers with credit protection insurance (CPI) have switched the way they conduct certain...

Read More

Covid accelerates Canadians digital drive: CAFII

June 18, 2021

Douglas Blakey, the Editor of London-based Retail Banker International, writes that Covid is making the majority of Canadians more comfortable conducting financial transactions online. Read the stor...

Read More

How comfortable are Canadians with conducting financial transactions online?

June 18, 2021

Duffie Osental of the Mortgage Broker News writes about the CAFII-commissioned Pollara study that shows the pandemic has changed the way Canadians conduct financial transactions. Read the story....

Read More

Pandemic has changed the way Canadians conduct financial transactions, and for some the change will be permanent

June 17, 2021

But while the move to virtual sales and service channels has accelerated, most consumers still want human interaction for certain transactions...

Read More

CAFII Releases New Video that Explains How Credit Protection Insurance Works for Critical Illness and Disability

March 11, 2021

Video is the latest in a series aimed at helping consumers understand the insurance options available to them...

Read More

Insurance executive named as head of the CAFII board

June 29, 2020

Alain Thériault reports in the Journal de l’Assurance that Chris Lobbezoo of RBC Insurance will chair the board of directors of CAFII. Read more....

Read More

A new Chair for CAFII

June 12, 2020

In its weekly roundup of new appointments in the financial sector, Conseiller reports on the election of Chris Lobbezoo as CAFII Chair. See more...

Read More

RBC vice president to chair CAFII board

June 10, 2020

One of the industry’s leading publications, the Insurance Journal, reports that Chris Lobbezoo has been elected Chair of CAFII. Read more...

Read More

CAFII elects new board chair

June 10, 2020

Advisor.ca, which reaches more than 110,000 readers each month, writes that Chris Lobbezoo will helm the Canadian Association of Financial Institutions in Insurance. Read more...

Read More

Investment Executive reports on election of Chris Lobbezoo as CAFII Chair

June 10, 2020

Canada’s national newspaper for financial professionals with a circulation of more than 31,000 financial advisors, industry executives and portfolio managers notes that Mr. Lobbezoo succeeds N...

Read More

RBC’s Chris Lobbezoo elected Chair of CAFII’s Board of Directors

June 10, 2020

Mr. Lobbezoo succeeds Nicole Benson, Chief Executive Officer and President of Valeyo, who remains on the CAFII Board as the director from her member organization. Toronto – The Canadian Associatio...

Read More

Making insurance simple, accessible, and affordable for Canadians

March 12, 2020

In an opinion column published in the Canadian Business Quarterly, CAFII Co-Executive Directors Keith Martin and Brendan Wycks explain why consumers are best served when they have easy access to ins...

Read More

More time and communication needed before ending Ontario’s out-of-country medical coverage

July 29, 2019

Libby Znaimer of “Fight Back” on Zoomer Radio chats with CAFII’s Co-Executive Director Keith Martin and MPP Marit Stiles about the provincial government’s decision to cancel out-of-c...

Read More

More consumer friendly approach needed before ending out-of-country medical coverage

July 29, 2019

Keith Martin, CAFII’s co-executive director, tells Zoomer Radio that a longer implementation period and more public communication is needed before cancelling out-of-country medical coverage for On...

Read More

Why CPI should be in every broker’s repertoire

June 21, 2019

In a story that quotes the Pollara Strategic Insights study commissioned by CAFII, Mortgage Broker News say it is important for brokers to discuss credit protection insurance with their clients beca...

Read More

Credit protection insurance proves to be convenient and effective, says survey

June 19, 2019

The Insurance Journal reports on the Pollara Strategic Insights study that found the majority of Canadians with credit protection insurance on their mortgages and home equity lines of credit find it...

Read More

Canadians have positive view on Credit Protection Insurance

June 18, 2019

London-based Retail Banker International reports that the Canadian experience with Credit protection insurance (CPI) is better than in the UK. Credit protection insurance is a convenient, effective ...

Read More

Canadians surveyed with Credit Protection Insurance say it is a convenient, effective, and affordable form of financial protection for mortgages and loans

June 18, 2019

Consumer expectations for claims payouts are being met by the industry The experience of Canadians with Credit Protection Insurance (CPI) on their mortgages and Home Equity Lines of Credit (HELOCs) ...

Read More

If you think Ford’s cuts so far are bad, get ready…

May 23, 2019

An editorial from the Hamilton Spectator about cuts to the government’s out-of-country medical insurance also appears in the Waterloo Region Record, making CAFII one of the insurance industry’s ...

Read More

Editorial: If you think Ford’s cuts so far are bad, get ready…

May 22, 2019

The Hamilton Spectator quotes CAFII as warning that the Ontario government is moving too fast and hasn’t communicated effectively with respect to changes to out-of-country medical insurance. R...

Read More

Ready, fire, aim: the Ford government’s reckless approach on cutting costs

May 21, 2019

In an editorial about cuts to OHIP’s out-of-country medical coverage, the Toronto Star credits CAFII for warning that the Government is moving too fast. (Read more.)...

Read More

Ontario will no longer cover medical expenses for Ontarians traveling abroad

May 17, 2019

Le Journal de l’Assurance reports CAFII is asking for a communications campaign that will emphasize the importance of having travel health insurance in place before travelling outside Canada. (Rea...

Read More

CAFII: Abruptly ending out-of-country medical insurance endangers Ontario consumers

May 17, 2019

In a story published by Insurance Business Canada, CAFII warns of the risks to consumers of discontinuing OHIP’s out-of-country medical coverage too quickly and without proper communication to con...

Read More

Dialysis patients cry foul over end to OHIP coverage outside Canada

May 17, 2019

As part of a story about how dialysis patients are impacted by plans to end OHIP coverage outside Canada, the Toronto Star newspaper quotes a CAFII news release that calls for a longer transition pe...

Read More

Dropping out-of-country medical coverage too quickly may put Ontarians at risk

May 17, 2019

The Insurance Journal picks up on CAFII’s message that many people could find themselves without adequate insurance if the Ontario government moves ahead too quickly with its decision to end out-o...

Read More

Ending out-of-country medical insurance too quickly may put Ontario consumers at risk

May 16, 2019

The Canadian Association of Financial Institutions in Insurance (CAFII) warned today that the Ontario government’s decision to end OHIP coverage for emergency services for Ontarians travelling out...

Read More

International insurance magazine features CAFII research

October 30, 2018

CAFII’s research on travel medical insurance is referenced in a major feature story by the International Travel and Health Insurance Journal, which covers the global travel and health insurance in...

Read More

Travel insurance: more transparent products and shorter processing times essential

October 1, 2018

The Insurance Journal references the CAFII study on travel medical insurance in a story about the importance of keeping consumers well informed about this type of insurance. Read More...

Read More

What Canadians think of their travel medical insurance

June 29, 2018

Jason Contant writes in Canadian Underwriter that consumers are satisfied with travel medical insurance and the value it provides, and quotes CAFII Co-Director Keith Martin as saying the Association...

Read More

Canadians Are Satisfied with Travel Medical Insurance

June 29, 2018

A story in the Travel Market Report notes that nine in ten Canadian travelers filing a travel medical insurance claim are satisfied with their experience. Filing a travel medical insurance claim is ...

Read More

Travel Medical Insurance: Canadians Satisfied Despite Higher Expectations

June 28, 2018

In Le Journal de l’Assurance, Justine Montminy writes that while consumer expectations for travel medical insurance have risen, Canadians continue to be very satisfied with the product and claims ...

Read More

Canadians confident in travel medical insurance: survey

June 27, 2018

A story in Life Health Professional about a recent Pollara research study notes the overwhelmingly positive sentiment about travel medical insurance among Canadians who have experience with the prod...

Read More

Canadians have generally positive experiences with travel medical insurance

June 27, 2018

Insurance Business Canada magazine reports on the positive findings in the Pollara research about travel medical insurance, and quotes CAFII Co-Director Keith Martin. New research has revealed that ...

Read More

Canadians Positive On Travel Medical Insurance

June 26, 2018

98% say claims paid; 8 in 10 satisfied with their experience. The experience of Canadians who have purchased travel medical insurance is very positive, with more than 8 in 10 satisfied with the prod...

Read More

Nicole Benson elected chair of CAFII

June 7, 2018

The Insurance & Investment Journal reports that new CAFII Board Chair Nicole Benson plans to build on the accomplishments of past Chair Peter McCarthy in positioning the Association for long-ter...

Read More

Nicole Benson elected CAFII board chairwoman

June 7, 2018

Investment Executive notes that Ms. Benson succeeds Peter McCarthy, who remains on the board after completing his three-year term as chairman. Nicole Benson was elected chairwoman of the board of di...

Read More

CAFII elects new Chair of the Board

June 7, 2018

New Chair Nicole Benson thanks Peter McCarthy for his leadership as Chair of CAFII for the past three years in a story by Insurance Business Canada. The Canadian Association of Financial Institution...

Read More

CAFII elects new board chair

June 7, 2018

In coverage of Nicole Benson’s appointment, Advisor.ca notes that the CEO of Canadian Premier Life Insurance Company brings 18 years of insurance industry experience to her new role as board chair...

Read More

Nicole Benson elected Board Chair of Canadian Association of Financial Institutions in Insurance

June 6, 2018

Nicole Benson, Chief Executive Officer at Canadian Premier Life Insurance Company, succeeds Peter McCarthy. The Canadian Association of Financial Institutions in Insurance (CAFII) is pleased to anno...

Read More

Canada Life is CAFII’s newest member

May 8, 2018

In an interview with FlashFinance.ca, David Fear explains that Canada Life’s interests are in many ways consistent with those of CAFII. (Subscribers to FlashFinance.ca, which is behind a paywa...

Read More

A growing CAFII supports more choice for consumers

May 8, 2018

In an interview with Life | Health Professional, CAFII’s Co-Executive Director Keith Martin says the Association is growing at a steady pace, and is increasing its investment in fulfilling one of ...

Read More

Canada Life joins Canadian Association of Financial Institutions in Insurance

May 2, 2018

The Insurance and Investment Journal reports that Canada Life has joined CAFII, and quotes executive David Fear as saying the insurance company looks forward to working with other CAFII members to a...

Read More

Canada Life joins CAFII

May 2, 2018

Advisor.ca reports that Canada Life has joined CAFII and that David Fear has been appointed to the Association’s Board of Directors. Canada Life has become a member of the Canadian Association of ...

Read More

CAFII welcomes Canada Life

May 2, 2018

In an article about Canada Life joining CAFII that appeared in Investment Executive, the Association’s Chairman, Peter McCarthy, welcomes David Fear to the board and says he is looking forward to ...

Read More

CAFII Welcomes Canada Life as a New Member

April 30, 2018

Canada Life has become a member of the Canadian Association of Financial Institutions in Insurance, and David Fear, Senior Vice-President, Creditor Insurance at Canada Life has been appointed to CAF...

Read More

Manulife becomes a member of CAFII

April 24, 2018

In an interview with FlashFinance.ca, Wally Thompson explains that Manulife joined CAFII because of its focus on the rules and regulations for a variety of products, and for the opportunity to work ...

Read More

Manulife joins Canadian Association of Financial Institutions in Insurance

April 19, 2018

The addition of Wally Thompson to the CAFII Board is featured in The Insurance and Investment Journal. The Canadian Association of Financial Institutions in Insurance (CAFII) announced April 16 th...

Read More

Manulife joins CAFII

April 19, 2018

A story in Investment Executive notes that Manulife is the first of the three Canadian insurance giants to join CAFII. Toronto-based Manufacturers Life Insurance Co. (Manulife) has joined the Canadi...

Read More

CAFII board adds Manulife executive to its ranks

April 19, 2018

Insurance Business Canada reports that the Canadian Association of Financial Institutions in Insurance has appointed Wally Thompson to its board of directors. The Canadian Association of Financial I...

Read More

CAFII Welcomes Manulife’s Wally Thompson to Board of Directors

April 16, 2018

Manulife’s Vice President of Sales and Marketing, Consumer Markets, joins the Board of the Canadian Association of Financial Institutions in Insurance.   The Canadian Association of Financial In...

Read More

CAFII comments on Quebec’s proposed Bills 141 and 150

March 6, 2018

In an interview with Le Journal de L’Assurance, CAFII Co-Executive Director Keith Martin explains that proposed legislation in Quebec would harm consumers and prevent many from getting the in...

Read More

Conseiller.ca, the French version of advisor.ca, takes a look at CAFII’s new consumer-focused website. CAFII’s Co-Executive Director Keith Martin is quoted in the story

November 14, 2017

The Canadian Association of Insurance Financial Institutions (CAFII) has launched a website that aims to “educate users about the many insurance options available in Canada” and help the...

Read More

A story in Investment Executive describes CAFII’s new consumer-focused website, including comments from Co-Executive Director Keith Martin

November 14, 2017

The Canadian Association of Financial Institutions in Insurance (CAFII) has launched a new website that aims to educate consumers on the credit protection insurance products that banks and credit un...

Read More

New Website Aims to Make Insurance Information Simple and Accessible for Canadians

November 14, 2017

A new website designed to help consumers become more aware of the range of insurance options available in Canada and to understand more about them was launched today. Created by the Canadian Associa...

Read More

CAFII Appoints Co-Executive Director

January 23, 2017

The Canadian Association of Financial Institutions in Insurance (CAFII) is pleased to announce that Keith Martin has joined the Association’s staff team as Co-Executive Director. Keith will work w...

Read More

Canadian Association of Financial Institutions in Insurance (CAFII) Appoints Executive Director

January 2, 2013

Mark Cummings, Chair of the Board of the Canadian Association of Financial Institutions in Insurance (CAFII), is pleased to announce the appointment of Brendan Wycks as Executive Director of the Ass...

Read More
CAFII | The Canadian Association of Financial Institutions in Insurance
  • Insurance
  • About CAFII
  • News & Research
  • Tools & Resources
  • Contact Us

Privacy & Security | Terms Of Use | Accessibility | Canadian Association of Financial Institutions in Insurance, © 2022