News & Research
Report outlines the challenges of keeping pace with Canadians’ insurance needs
July 2, 2022Insurance Portal reports on a CAFII-commissioned study by Deloitte of the evolving insurance needs of Canadians and their changing preferences, alongside an analysis of what it takes to offer best-i...
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What will it take to offer best in class digital experiences to consumers of CPI?
June 30, 2022London-based Retail Banker International reports that a key take-away from a recent CAFII commissioned study is that collaboration across distributors, underwriters and regulators of credit protecti...
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What Will it Take to Offer ‘Best-in-Class’ Digital Experiences to Consumers of Credit Protection Insurance?
June 29, 2022New report outlines challenges and opportunities for financial institutions in keeping pace with the evolving insurance needs and preferences of Canadians TORONTO – New research has found that col...
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Industry appointments of the week
June 26, 2022Investment Executive summarizes major appointments across the financial industry, including the election of Peter D. Thompson as Chair of CAFII. Read More...
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CAFII Appoints National Bank Insurance CEO as New Chair
June 24, 2022Eminetracanada reports that Peter Thompson has been appointed the new Chair of CAFII’s Board. Read more...
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Thompson succeeds Lobbezoo as CAFII Chair
June 23, 2022Jean Dondo of Wealth Professional Canada reports on the election of Peter D. Thompson as Chair of the CAFII Board. Read more...
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CAFII names new board chair
June 22, 2022In the Insurance Business Magazine, reporter Lyle Adriano covers Peter Thompson’s election as the new CAFII Board Chair. Read more...
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Peter D. Thompson of National Bank Insurance elected Chair of CAFII’s Board of Directors
June 21, 2022Mr. Thompson succeeds Chris Lobbezoo, Vice-President of Creditor Insurance at RBC Insurance, who remains on the CAFII Board as the director from his member organization. Toronto – The Canadian...
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CAFII welcomes Canadian Tire Bank as a new member
July 8, 2021The Canadian Association of Financial Institutions in Insurance (CAFII) is pleased to announce that Canadian Tire Bank (CTB) has joined the Association as a new member. In that connection, Adam Vesp...
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Keith Martin talks about CAFII study on Blockchain Radio
June 29, 2021Co-Executive Director Keith Martin appears on the Business of Blockchain internet radio show to talk about the CAFII-commissioned study on the impact of COVID-19 on how Canadians want to conduct ban...
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Pandemic has changed the way Canadians conduct financial transactions, and for some the change will be permanent
June 22, 2021Onside Media, an online newsletter that covers business stories with “high-quality, forward-thinking content,” includes a CAFII-commissioned study in its news round-up. Read story....
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CAFII executive discusses new study with Retail Banker International
June 19, 2021In a video interview with RBI’s Douglas Blakey, CAFII Co-Executive Director Keith Martin talks about the impact COVID-19 has had on how Canadians conduct financial and insurance transactions. Clic...
Read MoreHow has COVID changed how credit protection insurance customers purchase coverage?
June 18, 2021Lyle Adriano writes in Insurance Business Canada that a new report from CAFII has found that many Canadian consumers with credit protection insurance (CPI) have switched the way they conduct certain...
Read MoreCovid accelerates Canadians digital drive: CAFII
June 18, 2021Douglas Blakey, the Editor of London-based Retail Banker International, writes that Covid is making the majority of Canadians more comfortable conducting financial transactions online. Read the stor...
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How comfortable are Canadians with conducting financial transactions online?
June 18, 2021Duffie Osental of the Mortgage Broker News writes about the CAFII-commissioned Pollara study that shows the pandemic has changed the way Canadians conduct financial transactions. Read the story....
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Pandemic has changed the way Canadians conduct financial transactions, and for some the change will be permanent
June 17, 2021But while the move to virtual sales and service channels has accelerated, most consumers still want human interaction for certain transactions...
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CAFII Releases New Video that Explains How Credit Protection Insurance Works for Critical Illness and Disability
March 11, 2021Video is the latest in a series aimed at helping consumers understand the insurance options available to them...
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Insurance executive named as head of the CAFII board
June 29, 2020Alain Thériault reports in the Journal de l’Assurance that Chris Lobbezoo of RBC Insurance will chair the board of directors of CAFII. Read more....
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A new Chair for CAFII
June 12, 2020In its weekly roundup of new appointments in the financial sector, Conseiller reports on the election of Chris Lobbezoo as CAFII Chair. See more...
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RBC vice president to chair CAFII board
June 10, 2020One of the industry’s leading publications, the Insurance Journal, reports that Chris Lobbezoo has been elected Chair of CAFII. Read more...
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CAFII elects new board chair
June 10, 2020Advisor.ca, which reaches more than 110,000 readers each month, writes that Chris Lobbezoo will helm the Canadian Association of Financial Institutions in Insurance. Read more...
Read MoreInvestment Executive reports on election of Chris Lobbezoo as CAFII Chair
June 10, 2020Canada’s national newspaper for financial professionals with a circulation of more than 31,000 financial advisors, industry executives and portfolio managers notes that Mr. Lobbezoo succeeds N...
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RBC’s Chris Lobbezoo elected Chair of CAFII’s Board of Directors
June 10, 2020Mr. Lobbezoo succeeds Nicole Benson, Chief Executive Officer and President of Valeyo, who remains on the CAFII Board as the director from her member organization. Toronto – The Canadian Associatio...
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Making insurance simple, accessible, and affordable for Canadians
March 12, 2020In an opinion column published in the Canadian Business Quarterly, CAFII Co-Executive Directors Keith Martin and Brendan Wycks explain why consumers are best served when they have easy access to ins...
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More time and communication needed before ending Ontario’s out-of-country medical coverage
July 29, 2019Libby Znaimer of “Fight Back” on Zoomer Radio chats with CAFII’s Co-Executive Director Keith Martin and MPP Marit Stiles about the provincial government’s decision to cancel out-of-c...
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More consumer friendly approach needed before ending out-of-country medical coverage
July 29, 2019Keith Martin, CAFII’s co-executive director, tells Zoomer Radio that a longer implementation period and more public communication is needed before cancelling out-of-country medical coverage for On...
Read MoreWhy CPI should be in every broker’s repertoire
June 21, 2019In a story that quotes the Pollara Strategic Insights study commissioned by CAFII, Mortgage Broker News say it is important for brokers to discuss credit protection insurance with their clients beca...
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Credit protection insurance proves to be convenient and effective, says survey
June 19, 2019The Insurance Journal reports on the Pollara Strategic Insights study that found the majority of Canadians with credit protection insurance on their mortgages and home equity lines of credit find it...
Read MoreCanadians have positive view on Credit Protection Insurance
June 18, 2019London-based Retail Banker International reports that the Canadian experience with Credit protection insurance (CPI) is better than in the UK. Credit protection insurance is a convenient, effective ...
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Canadians surveyed with Credit Protection Insurance say it is a convenient, effective, and affordable form of financial protection for mortgages and loans
June 18, 2019Consumer expectations for claims payouts are being met by the industry The experience of Canadians with Credit Protection Insurance (CPI) on their mortgages and Home Equity Lines of Credit (HELOCs) ...
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If you think Ford’s cuts so far are bad, get ready…
May 23, 2019An editorial from the Hamilton Spectator about cuts to the government’s out-of-country medical insurance also appears in the Waterloo Region Record, making CAFII one of the insurance industry’s ...
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Editorial: If you think Ford’s cuts so far are bad, get ready…
May 22, 2019The Hamilton Spectator quotes CAFII as warning that the Ontario government is moving too fast and hasn’t communicated effectively with respect to changes to out-of-country medical insurance. R...
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Ready, fire, aim: the Ford government’s reckless approach on cutting costs
May 21, 2019In an editorial about cuts to OHIP’s out-of-country medical coverage, the Toronto Star credits CAFII for warning that the Government is moving too fast. (Read more.)...
Read MoreOntario will no longer cover medical expenses for Ontarians traveling abroad
May 17, 2019Le Journal de l’Assurance reports CAFII is asking for a communications campaign that will emphasize the importance of having travel health insurance in place before travelling outside Canada. (Rea...
Read MoreCAFII: Abruptly ending out-of-country medical insurance endangers Ontario consumers
May 17, 2019In a story published by Insurance Business Canada, CAFII warns of the risks to consumers of discontinuing OHIP’s out-of-country medical coverage too quickly and without proper communication to con...
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Dialysis patients cry foul over end to OHIP coverage outside Canada
May 17, 2019As part of a story about how dialysis patients are impacted by plans to end OHIP coverage outside Canada, the Toronto Star newspaper quotes a CAFII news release that calls for a longer transition pe...
Read MoreDropping out-of-country medical coverage too quickly may put Ontarians at risk
May 17, 2019The Insurance Journal picks up on CAFII’s message that many people could find themselves without adequate insurance if the Ontario government moves ahead too quickly with its decision to end out-o...
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Ending out-of-country medical insurance too quickly may put Ontario consumers at risk
May 16, 2019The Canadian Association of Financial Institutions in Insurance (CAFII) warned today that the Ontario government’s decision to end OHIP coverage for emergency services for Ontarians travelling out...
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International insurance magazine features CAFII research
October 30, 2018CAFII’s research on travel medical insurance is referenced in a major feature story by the International Travel and Health Insurance Journal, which covers the global travel and health insurance in...
Read MoreTravel insurance: more transparent products and shorter processing times essential
October 1, 2018The Insurance Journal references the CAFII study on travel medical insurance in a story about the importance of keeping consumers well informed about this type of insurance. Read More...
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What Canadians think of their travel medical insurance
June 29, 2018Jason Contant writes in Canadian Underwriter that consumers are satisfied with travel medical insurance and the value it provides, and quotes CAFII Co-Director Keith Martin as saying the Association...
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Canadians Are Satisfied with Travel Medical Insurance
June 29, 2018A story in the Travel Market Report notes that nine in ten Canadian travelers filing a travel medical insurance claim are satisfied with their experience. Filing a travel medical insurance claim is ...
Read MoreTravel Medical Insurance: Canadians Satisfied Despite Higher Expectations
June 28, 2018In Le Journal de l’Assurance, Justine Montminy writes that while consumer expectations for travel medical insurance have risen, Canadians continue to be very satisfied with the product and claims ...
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Canadians confident in travel medical insurance: survey
June 27, 2018A story in Life Health Professional about a recent Pollara research study notes the overwhelmingly positive sentiment about travel medical insurance among Canadians who have experience with the prod...
Read MoreCanadians have generally positive experiences with travel medical insurance
June 27, 2018Insurance Business Canada magazine reports on the positive findings in the Pollara research about travel medical insurance, and quotes CAFII Co-Director Keith Martin. New research has revealed that ...
Read MoreCanadians Positive On Travel Medical Insurance
June 26, 201898% say claims paid; 8 in 10 satisfied with their experience. The experience of Canadians who have purchased travel medical insurance is very positive, with more than 8 in 10 satisfied with the prod...
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Nicole Benson elected chair of CAFII
June 7, 2018The Insurance & Investment Journal reports that new CAFII Board Chair Nicole Benson plans to build on the accomplishments of past Chair Peter McCarthy in positioning the Association for long-ter...
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Nicole Benson elected CAFII board chairwoman
June 7, 2018Investment Executive notes that Ms. Benson succeeds Peter McCarthy, who remains on the board after completing his three-year term as chairman. Nicole Benson was elected chairwoman of the board of di...
Read MoreCAFII elects new Chair of the Board
June 7, 2018New Chair Nicole Benson thanks Peter McCarthy for his leadership as Chair of CAFII for the past three years in a story by Insurance Business Canada. The Canadian Association of Financial Institution...
Read MoreCAFII elects new board chair
June 7, 2018In coverage of Nicole Benson’s appointment, Advisor.ca notes that the CEO of Canadian Premier Life Insurance Company brings 18 years of insurance industry experience to her new role as board chair...
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Nicole Benson elected Board Chair of Canadian Association of Financial Institutions in Insurance
June 6, 2018Nicole Benson, Chief Executive Officer at Canadian Premier Life Insurance Company, succeeds Peter McCarthy. The Canadian Association of Financial Institutions in Insurance (CAFII) is pleased to anno...
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Canada Life is CAFII’s newest member
May 8, 2018In an interview with FlashFinance.ca, David Fear explains that Canada Life’s interests are in many ways consistent with those of CAFII. (Subscribers to FlashFinance.ca, which is behind a paywa...
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A growing CAFII supports more choice for consumers
May 8, 2018In an interview with Life | Health Professional, CAFII’s Co-Executive Director Keith Martin says the Association is growing at a steady pace, and is increasing its investment in fulfilling one of ...
Read MoreCanada Life joins Canadian Association of Financial Institutions in Insurance
May 2, 2018The Insurance and Investment Journal reports that Canada Life has joined CAFII, and quotes executive David Fear as saying the insurance company looks forward to working with other CAFII members to a...
Read MoreCanada Life joins CAFII
May 2, 2018Advisor.ca reports that Canada Life has joined CAFII and that David Fear has been appointed to the Association’s Board of Directors. Canada Life has become a member of the Canadian Association of ...
Read MoreCAFII welcomes Canada Life
May 2, 2018In an article about Canada Life joining CAFII that appeared in Investment Executive, the Association’s Chairman, Peter McCarthy, welcomes David Fear to the board and says he is looking forward to ...
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CAFII Welcomes Canada Life as a New Member
April 30, 2018Canada Life has become a member of the Canadian Association of Financial Institutions in Insurance, and David Fear, Senior Vice-President, Creditor Insurance at Canada Life has been appointed to CAF...
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Manulife becomes a member of CAFII
April 24, 2018In an interview with FlashFinance.ca, Wally Thompson explains that Manulife joined CAFII because of its focus on the rules and regulations for a variety of products, and for the opportunity to work ...
Read MoreManulife joins Canadian Association of Financial Institutions in Insurance
April 19, 2018The addition of Wally Thompson to the CAFII Board is featured in The Insurance and Investment Journal. The Canadian Association of Financial Institutions in Insurance (CAFII) announced April 16 th...
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Manulife joins CAFII
April 19, 2018A story in Investment Executive notes that Manulife is the first of the three Canadian insurance giants to join CAFII. Toronto-based Manufacturers Life Insurance Co. (Manulife) has joined the Canadi...
Read MoreCAFII board adds Manulife executive to its ranks
April 19, 2018Insurance Business Canada reports that the Canadian Association of Financial Institutions in Insurance has appointed Wally Thompson to its board of directors. The Canadian Association of Financial I...
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CAFII Welcomes Manulife’s Wally Thompson to Board of Directors
April 16, 2018Manulife’s Vice President of Sales and Marketing, Consumer Markets, joins the Board of the Canadian Association of Financial Institutions in Insurance. The Canadian Association of Financial In...
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CAFII comments on Quebec’s proposed Bills 141 and 150
March 6, 2018In an interview with Le Journal de L’Assurance, CAFII Co-Executive Director Keith Martin explains that proposed legislation in Quebec would harm consumers and prevent many from getting the in...
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Conseiller.ca, the French version of advisor.ca, takes a look at CAFII’s new consumer-focused website. CAFII’s Co-Executive Director Keith Martin is quoted in the story
November 14, 2017The Canadian Association of Insurance Financial Institutions (CAFII) has launched a website that aims to “educate users about the many insurance options available in Canada” and help the...
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A story in Investment Executive describes CAFII’s new consumer-focused website, including comments from Co-Executive Director Keith Martin
November 14, 2017The Canadian Association of Financial Institutions in Insurance (CAFII) has launched a new website that aims to educate consumers on the credit protection insurance products that banks and credit un...
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New Website Aims to Make Insurance Information Simple and Accessible for Canadians
November 14, 2017A new website designed to help consumers become more aware of the range of insurance options available in Canada and to understand more about them was launched today. Created by the Canadian Associa...
Read MoreCAFII Appoints Co-Executive Director
January 23, 2017The Canadian Association of Financial Institutions in Insurance (CAFII) is pleased to announce that Keith Martin has joined the Association’s staff team as Co-Executive Director. Keith will work w...
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Canadian Association of Financial Institutions in Insurance (CAFII) Appoints Executive Director
January 2, 2013Mark Cummings, Chair of the Board of the Canadian Association of Financial Institutions in Insurance (CAFII), is pleased to announce the appointment of Brendan Wycks as Executive Director of the Ass...
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