By Kate McCaffery, Insurance Portal
Anew report focused on the credit protection insurance (CPI) industry has found that 70 per cent of a global sampling of CPI insurers say legacy systems are the biggest hurdle to modernizing digital experiences and artificial intelligence (AI) driven underwriting.
Entitled Exploring Emerging Technology & Gen AI Trends in CPI, the report is a culmination of research by Deloitte, commissioned by the Canadian Association of Financial Institutions in Insurance (CAFII).
